You Can Count on Me and Morehouse Core Values If you're like me, constantly seeking ways to enhance your organization's culture and deliver exceptional customer service, you'll find the insights in Mike Scott's book "You Can Count on Me" invaluable. This book delves into building accountability and fostering a high-performing workplace. Scott introduces a framework, […]
Do You Meet Customer Expectations? Morehouse Customer Service A man is walking through the desert, parched and desperate for water. He looks at the sky and prays, "Please, just a drop of water! I'll do anything for some water!" Miraculously, a cloud forms above him, and rain begins to fall. He drinks the water gratefully, […]
Use the Principles of Good to Great in Metrology Good to Great: Why Some Companies Make the Leap and Others Don't has been on my top 5 must-reads for the last decade. Many in our company have read it, and we have had several meetings referencing the topics Jim Collins seems present effortlessly. This book […]
Applying Engineering Failure to Metrology: To Engineer is Human Engineering failure is measured in two ways: human death toll and materials lost. This is just one of many insights from Henry Petroski’s book To Engineer is Human: The Role of Failure in Successful Design. As the president of a force calibration laboratory that has seen […]
Applying Atomic Habits to Metrology How can we apply what we learn in books to Metrological Practices? Many might be familiar with the rule of 72. In investments, the "rule of 72" is a simplified way to calculate how long an investment may take to double. The math is as simple as dividing 72 by […]
Business Jargon and Why Do Business People Speak Like Idiots In metrology, we think that we are speaking the same language. However, if one takes a quick poll on the term calibration, one will learn that many people say calibration includes adjustments when the VIM is quite clear that it does not. Many people use […]
Continuous Improvement Helps Build Efficient Calibration Processes I often say I'm usually not the smartest person in the room, and if I am, it's likely I'm alone. This light-hearted admission isn't just self-deprecating humor; it reflects my belief in continual growth and learning. I recall jesting with my children about finishing second in my high […]
Process Improvement Starts with Analyzing Calibration Successes When things go wrong in many fields, there's a lot of talk about it. If a surgery doesn't go well, everyone wants to know why. The same goes for building collapses, unsuccessful legislation or political campaigns, and military setbacks. Failure is often dissected and analyzed, but a crucial […]
Calibration and Team Management Back in my boxing days, when I was more familiar with the canvas than a painter, I learned some crucial lessons that surprisingly apply to team management. Picture this: I'm in the ring, southpaw stance, fancying myself the next Smoking Joe Frazier. Reality, however, had a different script. My boxing nickname? […]
A Strong Work Environment Promotes Continuous Learning A friend recently shared a post that resonated with me deeply. It said, "Stay teachable." These two words beautifully encapsulate the essence of continuous learning, whether it's through training classes, attending symposiums, or any form of education. This simple phrase highlights the importance of keeping an open mind […]
Investing in Automated Force Systems Can Solve the Talent Shortage Do you like putting together jigsaw puzzles? They are fun on rainy days. Everybody has a strategy for these, and mine is to sort the pieces so I can put together the outer edge of the puzzle and work inward from there. I admit that […]
Morehouse Core Values and Why Workplace Pride Matters In modern workplaces, where titles can be as extravagant as a Hollywood red carpet event, there exists a subtle yet profound force: workplace pride. It's more than just a warm and fuzzy feeling; it's a cornerstone of employee engagement and organizational success, and core values help create […]
